How long do orders take to ship?
All orders will ship in 2-3 weeks from the day you ordered. you will receive a tracking number via email when your order has been shipped. Please then allow 3 additional business days for your tracking number to update.
I entered the wrong shipping address.
We will be able to fix this for you as long as your order has not already been shipped out. You can reach out to us at itsbyrese@gmail.com , from the email you used at time of purchase. Please include your order number, your name, and your updated address. We will contact you once it has been updated.
I didn’t receive an order confirmation email.
If you did not receive an email confirming your order, you may have entered your email incorrectly at checkout. Don't worry this does not mean you won’t receive your order, it simply means you entered it incorrectly. please make sure to check your spam/junk mail.
Why is my tracking number in the pre-shipment stage?
Your tracking number is in the pre-shipment stage because it is either still en route to our shipping courier, or has yet to be scanned by our shipping courier. Allow up to 3 business days from when you received your tracking number, for it to update.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Once you receive this email, you can then be able to go on USPS and track the order on their website.
I think the shipping courier lost my order/ My order was stolen.
Once your order is passed to the shipping courier, your package is 100% in their possession. We do acknowledge that delays may occur and cause frustration, however it is not in our control once it has been shipped. Any issues regarding your order being delayed, lost, or stolen, must be investigated by the shipping company. We are unable to get in contact with them on your behalf to resolve any issues.
I would like to exchange / return my item(s).
All orders are Non-Refundable / Non-Exchangable unless the item is damaged/ flawed. We are unable to switch your size or item, so please carefully choose before ordering. In the rare occasion that you receive a flawed item, reach out to us at itsbyrese@gmail.com, and provide an explanation, order number, as well as any images displaying the flaw.
I have received the incorrect item.
In the rare occasion that we send you the incorrect item, reach out to us at itsbyrese@gmail.com. Please provide a brief explanation, your order number, as well any images displaying the mistake.
Other
If you have any questions that are not answered within this FAQ page, please do not hesitate to reach out to us at: itsbyrese@gmail.com
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™